Passenger Services

Delta and American


Delta and American passengers should arrive at least an hour and a half prior to the scheduled departure time and even earlier during peak times, such as holidays, in case there are delays in parking or going through security. Most airlines require passengers to check baggage at least 30 minutes prior to departure and be at the gate at least 20 minutes prior.

Allegiant


Allegiant passengers should plan to arrive at the Airport 2 hours before their flight to check in and go through security. The Allegiant ticket counter is open for check-in 2 hours prior to departure and closes 45 minutes prior to departure, no exceptions.

Departure Times


Be aware that departure time means when the plane is scheduled to take off, not when passenger boarding may actually begin. Airlines have instituted 10 minute door closing policies, meaning all passengers must be in their seats 10 minutes before scheduled departure time. Airlines can deny boarding if you check in less than 30 minutes before departure. Check with your airline for their policy.

Please note that at some major airports, passengers must now check baggage 45 minutes prior to departure. Check with your airline as you make your travel plans.

Boarding passes


Boarding passes may be printed from your home computer up to 24 hours prior to departure or obtained at the airline ticket counter, or self-service electronic check-in where available.

Be sure to check with your airline to confirm or if you have questions.

Baggage fees and rules


Baggage fees and rules are changing constantly and are not consistent with all airlines. Most major airlines now charge a fee for checked luggage.

For specific rules, please check with the carriers with which you will be traveling.

All items are subject to size and weight restrictions as well. Failure to adhere to your carrier’s weight and size restrictions for carry-on baggage may cause delays.

Book your airline tickets as early as possible to guarantee availability of seats and the flight schedule needed. Be flexible with your travel dates and try to include a Saturday night stay if possible for best fares.

You can purchase your airline tickets on our website booking engine.

There is not a foreign currency exchange at Tri-Cities Regional Airport.

Most major international airports have money exchange services. Passengers traveling internationally should take care of money exchanges at an international airport (Atlanta or Charlotte) or in the destination city. Banks may be able to help travelers with large sums for exchange, but this service is not offered at TRI.

Traveling with Animals

Depending on the airline, pets may travel either as carry-on baggage, checked baggage, or air cargo. Carry-on pets must travel in cases small enough to fit under the seat in front of the passenger. Pets traveling independently of a companion are considered air cargo. To fly, animals must travel in U.S. Department of Agriculture approved kennels. Animals should be healthy and fit to travel and must be accompanied by a veterinarian-issued health certificate that is no more than seven to 10 days old.

Policies relating to the transportation of pets vary by airline and time of year. We recommend you contact your airline directly for details.
Delta: Click to view Delta pet policies
American:
Click to view American pet policies.
Allegiant:  Click for Allegiant pet policies

Animal Relief Area

To accommodate passengers’ pets and service animals, a relief area is located outside the terminal building. The area is located at the corner of the small parking lot on the ticket counter end of the building. Please be kind and use the supplies to pick up after your animal.

 

Air Travel 101


Whether it’s choosing what to pack, getting through security, or when to arrive, our Air Travel 101 series is here to help. We have helpful tips and advice for new and experienced flyers, so check it out!

Safety & Accessibility


A valid U.S. passport is now required to enter and leave most foreign countries. Only the U.S. Department of State has the authority to grant, issue or verify United States passports.

To obtain a passport for the first time, you must go in person to a passport acceptance facility located throughout the United States with two photographs of yourself, proof of U.S. citizenship, and a valid form of photo identification such as a driver’s license. Call for passport information: 1-877-4USA-PPT (1-877-487-2778). For TDD/TTY users, call 1-888-874-7793.

Be sure to check out this TSA website for information about the screening process for children, and what you can bring on board, such as baby formula, breast milk, and other liquids.
At the Checkpoint
  • Have boarding passes and a government-issued, photo I.D. in-hand.
  • Remove shoes, coats and outer garments and place in a tray along with your purse, laptop, backpack, etc. You also must remove your one quart-sized, zip-top bag of liquid, gel or aerosol products from your carry-on bag and place it in a bin to be screened.
Restricted Items

Some items cannot be taken with you on an airplane. These include, but are not limited to, incendiary devices or explosives and hazardous materials. Some items are banned by federal regulations, while others are left up to the discretion of the airlines. If in doubt, call the airline ahead of time regarding their policies or visit this website for the latest information on prohibited items and the 3-1-1 rule for carry-ons.

We understand that going through Security at any airport can be a challenge and we apologize for any inconvenience to our passengers and ask that you understand the necessity for these actions to ensure safety.  You can learn about the latest security procedures and restrictions on the TSA website. We encourage you to visit this website before you fly to find out how to pack, dress and prepare for your trip so that you can go through the security process as quickly as possible.

Some airlines offer assistance programs for children traveling alone, known as unaccompanied minors. Most airlines charge fees for unaccompanied minor services. Requests for these services should be made at the time of reservation. Policies vary by airline and each carrier’s rules differ. Please contact the airline for specific guidelines and more information.
Parking & Transportation

Finding a parking place at the Airport is quick and easy, with long-term and short-term parking lots located directly across from the terminal building to allow quick access to the building with a minimum walking distance.

Safety & Operations

Passenger safety is our top priority at Tri-Cities Airport. Learn more about the agencies here to provide safety services and how to contact them. Including the TSA, FAA, and more.

Special Needs

At Tri-Cities Airport, we continuously work to meet the needs of all our passengers. Our goal is to provide an accessible and welcoming experience for all passengers and we are here to assist individuals with special needs.